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A story from life

PIO fund call center: Instead of information, a voice from the past

September 16, 2024, 07:23 am Vlada Bosković
Photo: Wikimedia
PIO fund building in Nemanjina street: Kol-ventra is permanently unavailable
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I am dialing the phone number of the PIO fund's call center, two numbers of the switchboard and nine numbers of the branch director, his deputy, two assistants and several heads of different departments. I couldn't get hold of anyone for 22 days. And then came a voice from the past

On the occasion of your of the text about the experience with the call center of the PIO fund, I would like to share my personal experience with you.

I needed some information, in connection with which it was completely nebulous for me to sit in the car and fight with the traffic to Nemanjina street and the perfectly organized parking lot in its vicinity, so I reached for the official website of the PIO fund.

I found what I was interested in, but it was tersely written and not comprehensible enough, so I thought maybe I could try my luck on the phone as well. But, alas!

Starting with the number of the call center, which can never be reached, because it is busy 9/30, through two phone numbers of the center - in the Fund's directorate (ul. Dr. Aleksandra Kostića 22), that is, its branch (ul. Nemanjina XNUMX), and up to nine more numbers (the branch manager, his deputy, two assistants and several heads of different departments) - for exactly XNUMX days I could not get hold of anyone.

Then I sit down and send an email to everyone, by name and surname, that I have been trying to reach by phone for the past 22 days, as well as to the email address of the PIO Fund listed on the website. It was on September 12 of this year.

And, I don't get any answer from anyone, except from Danijela Petrović, one of the principals. Here is what she replied:

Dear Sir/Madam, I am informing you that I will be absent from work in the period from June 6, 2022 to June 17, 2022. Sincerely, Danijela Petrović"

I was speechless.

Tags:

Call center Customer service PIO fund
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