Or: how I discovered that the contact center of the PIO fund has three voice machines, that two are set up to disperse current and future pensioners, and that only the third works properly, but only on the condition that you understand the instructions it gives you
On my own initiative, I accepted to find out some information from the PIO fund instead of an important and dear person to me. Specifically: at which address can he get information about his seniority and the code for the application with the pension projection calculator.
There are three addresses of the PIO fund on the Internet, so since no one wants to wander from Nemanjina to Dr. Aleksandar Kostić to Venizelosova, especially if he has already experienced it, it is understandable that he would not want it to happen again. To make the misunderstanding worse, on the front page of the PIO fund's website, only the address in Nemanjina is listed, as if in the real world the other two do not even exist.
In any case, the phone was the fastest way to solve it all.
Sisyphean struggle with the call center
Two contact center phone numbers are listed on the website. The one with the area code 011 was busy in several attempts, and from the one at 0700... the female voice machine gave me a curt "we're sorry!", then added sternly "all operators are busy", and the connection was disconnected!
The PIO fund hung up on me after previously beating me on the head with the information that there is no operator for me, not deserving me of the usual phrase "call me later and thank you for the call"! How does it feel to a weak pensioner when something like this happens to him, does he think - what would happen to all that love for the oldest fellow citizens that the government constantly fills my ears with?
It doesn't matter, I thought, it's very possible that I ran into a moment when all 1.600.000 pensioners want something from the PIO fund, so the contact center is overloaded. And it's not easy for those operators either.
At 14:47 p.m., the PIO Fund machine told me in a female voice that I was the 13th in the waiting line and that the first free operator would call me as soon as possible. Only thirteen? Who will wait! Let's wait a bit, let's find out how quickly my chance increases, to give myself and them a chance, I'll give up easily. Maybe they're fast. After all, it is a PIO fund, they certainly have as many operators as SNS before the elections.
After four minutes I moved up two places, I calculated that it would be my turn in another 22 minutes, which is quite a lot, but somehow I took the book right then Give me your head, grandma. – memories of the omnibus film How Rock and Roll Failed collected by Vladislava Vojnović, and decided to wait while reading it.
The book seems to have completely bewildered me, because the next time I listened to what the PIO fund machine was saying to me, I was in fifth place, and it was already 15:32 p.m. However, fifth place compared to thirteenth doesn't sound so bad, and pensioners are slow and lonely, so they like to deceive operators who, by the nature of their work, are certainly painful towards them, so they won't speed them up - it's stupid to give up now when I've waited this long.
That I was in first place, I was told by the PIO fund machine at 16 pm. Now - I thought, and quickly went back to the book to grab as much as possible about the time when my life was beautiful.
At 16:47 the PIO fund disconnected me and brought me back to the present.
After exactly two hours of trance in a minute!
Nothing is clear to me.
For two hours, they lied to me that my chances were increasing, they lied to me that I had reached the first position and that I only needed a little more to reach the goal - they lied to me completely. And badly tricked.
The PIO fund exists because of the pensioners, how are they not ashamed to cheat the pensioners! Phew! A state institution, important and big, is behaving unprofessionally! I have no words.
And one more thing: calling the PIO fund is not free, which means that I will pay for this fraud as if I had chatted with someone for two hours. How long, people?!
A little after 17:80 p.m., I called the same number again, and the machine with a female voice answered again, but now it recited the powerful options that the PIO fund offers as a service to current and future users. I just need to understand all those expressions and names, and press the appropriate number on the keyboard at the right moment. I don't know how they expect someone XNUMX+ with poor eyesight and not enough phone skills to achieve that, but it doesn't matter.
I did everything I was told and found out everything I wanted. In a minute.
What was the case from a while ago, maybe some other machine that the PIO fund turns on when the contact center goes on break or for some other reason is not working? Two hours? Okay, no problem, let him take a break as long as he needs, it's not a shame. This is how it turns out that it pretends to work, but it doesn't actually work. Nothing is clear to me.
The request for disqualification of the prosecutor delayed the implementation of the order for the arrest of the legal representatives of the "Millennium Team". The case has now been taken over by the First Basic Prosecutor's Office in Belgrade, which should continue the proceedings urgently
The tender for the construction of the mast at Ušće was suspended because no offer was received. In the city budget, only 5,4 million dinars are planned for this purpose, while no funds are planned for the next two years.
For 75 months of living in a 36-square-meter apartment in Dorćol, I spent 21.600 euros. For that money, I could buy five square meters in the Old Town at the moment, which has risen on average from 2.129 to 3.958 euros for old buildings.
Poštanska štedionica takes over the payment of insured deposits to clients of Alta Bank, whose license was revoked by the NBS, and individuals and certain legal entities will be able to withdraw money, up to a limit of EUR 50.000 per depositor.
On the EON platform, Informer TV was moved from the previous 11th place to the 402nd position, while at Telekom Srbija it is in the 130th place.
At the moment when the institutions of the Republic are destroyed, when Vučić's octopus is still alive, when people are disgusted by the injustice and the stench left behind by the Essenes regime, we have, as Machiavelli said, only civic virtue as the fuel with which we can return to the beginning
The four independent members of REM are an example of perseverance and civic responsibility. Rodoljub Šabić even, upon leaving the premises of REM, after the sentencing of the Informer, experienced that the Essenes insulted him, hit him with their hands and feet. But that too will soon be over
Vučić pardoned the batterers and Dijana Hrkalović. The election winners should abolish the sultan's power that allows one man to run afoul of the entire judicial system
Interview: Branko Stamenković, public prosecutor of the Supreme Public Prosecutor's Office
A black picture and the breakdown of the rule of law subscribeThe archive of the weekly Vreme includes all our digital editions, since the very beginning of our work. All issues can be downloaded in PDF format, by purchasing the digital edition, or you can read all available texts from the selected issue.
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