Photo: Luka Filipović/TanjugThe development of Air Serbia traffic from the Belgrade airport according to the planned flight schedule is still extremely difficult, and we do not mean only the delays and cancellations due to the failure of the X-ray baggage control device at the end of last week. That was just one incident, and the problem of the functioning of airport services is much bigger than that and is of a chronic nature, Air Serbia warns.
At the joint meetings that preceded the current summer season, representatives of Air Serbia regularly and exhaustively, as the statement adds, informed the representatives of the Belgrade Airport company about all the plans of the Serbian national airline, the increased number of destinations, the expansion of the fleet and the unprecedented growth of passengers, for since there were already corresponding projections then.
There is a whole series of problems that Air Serbia has been dealing with on a daily basis for weeks at the Belgrade airport, which have very serious consequences for the regularity of traffic and which are only getting worse every day.
In recent days, the situation at the airport is increasingly getting out of control, Air Serbia warns.
This does not mean only delays and cancellations due to the failure of the X-ray device for baggage control on Thursday, June 22. It was just one incident, and the problem of the functioning of airport services is much bigger than that and is of a chronic nature.
"The process of accepting passengers is extremely slow. Agents at passenger check-in desks are undertrained and the process takes longer than standard. The baggage lane stops very often, and as a result long queues are formed at the passenger check-in counters," Air Serbia said.
Justified dissatisfaction of passengers
As a result, as they further warn, flights close late for departure and are delayed, passengers rightly complain, and luggage often lags behind at the airport and has to be sent to passengers later.
"The so-called drop off counters for handing in the luggage of already checked passengers are also often not in operation. Baggage staff are often late and understaffed. In the evenings, there is a lack of employees in all support services, agents at the boarding gates often have to wait. "Problems exist even on incoming flights, when passengers often have to wait for their luggage longer than the duration of their flight due to an insufficient number of employees at the baggage drop-off and in the sorting room," the announcement states.
When it comes to left-over baggage, as further stated by Air Serbia, it accumulates at a high speed, it is impossible to get feedback on the status of the baggage, and the existing employees do not even manage to list it, let alone send it to the passengers.
It is obvious that, as they add from Air Serbia, there are problems with equipment and infrastructure, as well as that there is a lack of trained people at every step in the chain.
Passengers bear the consequences
The company announced that there was a technical issue in the morning hours of June 22 X-ray system malfunction at Terminal 2.
However, passengers did not only have a problem when leaving, but also when checking in their luggage on incoming flights. Also, that problem lasted all day, not just in the morning. How is it for Euronews Serbia said one of the passengers, people waited for their luggage for several hours in a hall without a toilet.
However, passengers did not only have a problem when leaving, but also when checking in their luggage on incoming flights. Also, that problem lasted all day, not just in the morning. As one of the passengers told Euronews Serbia, people waited for their luggage for several hours in a hall without a toilet.
On Friday, the Belgrade Airport company apologized to all passengers whose flights were affected by the technical failure that occurred on Thursday, June 22 in the morning hours and announced that it is taking all necessary actions to reduce such situations to a minimum.
ZS/Euronews
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