The media reports that citizens have been complaining about increased electricity bills for the last three months. It is speculated that the problem is due to a hacker attack or irregular meter reading. EPS says that they do not have many objections and present a new mobile application that should simplify insight into consumption, bills and debts
Elektroprivreda Srbije has launched the mobile application "EPS Uvid u ráčn", through which households and small customers have the possibility to monitor electricity consumption, pay bills, check monthly debts and payments for three years back in a very simple way on their mobile phone, as and to receive notices and lodge objections.
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The "EPS Account Insight" mobile application is available to users on the iOS and Android platforms and can be downloaded for free from Google Play and the App Store, EPS said.
"The mobile application is a continuation of the process of digitalization of the services of the Electric Power Company of Serbia.
"It is an important step in our effort to make it easier for customers to access their accounts and make payments. At the same time, the number of users of our Account Insight portal is constantly increasing. We currently have more than 380.000 users, which means that citizens increasingly recognize the numerous benefits of using such services," said the executive director for supply affairs at EPS Radovan Stanić.
Due to earlier problems, increased electricity bills are arriving
In the last three months, however, citizens complained that they received increased electricity bills. This may be a consequence of the hacker attack on the Electric Power Company of Serbia at the end of December last year, but also due to the fact that, in some cases, the meters are not read regularly, resulting in gross errors, he writes. Today.
Increased electricity bills have become a nightmare for a large number of households and businesses in the last three months because the amounts to be paid are "peppered", i.e. far higher than usual.
Individual consumers, that is, households whose monthly bills do not exceed 8.000 to 60.000 dinars, were faced with bills that reach up to an incredible XNUMX dinars.
On the other hand, EPS claims that the hacker attack did not affect the amount of electricity bills, and that the number of complaints did not increase compared to the previous period.
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