Consumer protection
Complaints about the work of courier services: Is it the fault of the courier or someone else?
Courier services make good money in Serbia - a total of 320 million euros in one year. What about their responsibilities? Because many consumers complain about irregularities in work, and they don't know who to turn to
Electricity
Who will not have to pay the January electricity bill
More than a dozen consumers from nine Serbian municipalities were without electricity for a long time in January due to heavy rainfall. Those who did not have electricity for more than 24 hours - will not have to pay the bill
Consumers
Government price comparison site: It would be great, except it doesn't work properly
In December, the state pompously announced the opening of a website where citizens will supposedly be able to track prices in stores every day. Is the site useful to anyone and can prices be compared really easily?
Economy
The new economy: Government control of the market is harmful
The state has decided to limit margins for several product categories, but economists warn that non-market measures like that cannot regulate the market.
We pay more for less.
Shrinkflation in Serbia: How we are being cheated on store shelves
Flour, coffee, softener, chocolate - more and more often they have a smaller quantity at a higher price. RTS states that this practice, known as shrinkflation, is often covered up in fine print and confuses customers
Consumers
A new one-week boycott of shops
The Consumer Protection Association "Effectiva" called on consumers in Serbia to boycott the DIS trade chain for a week.
The purchasing power
"When the traders 'gasp'": Can Serbia follow Croatia in limiting prices?
Croatia passed the Law on Extraordinary Price Control Measures. Could Serbia get it and does it need it, if the citizens unreservedly besiege supermarkets and shopping malls
Consumers
New boycott of retail chains: Five days without supermarkets
After the one-day, consumer association Effectiva called for a five-day boycott of large retail chains. The reason is high prices, and the previous boycott of shops resulted in a decrease in turnover by a third
Are there people in the shops?
Market boycott: I'm not holding on to the bag
The association for consumer protection "Effectiva" called on citizens to boycott the purchase of groceries in large retail chains on Friday because of the "most expensive groceries in Europe". In the stores, it really seems that there are fewer customers than usual, although before the boycott they lowered the prices massively
Consumers
Every Friday is an exception: Can prices be lowered by rioting?
On the first Friday of the store boycott in Croatia, 30 million euros less was spent in stores than a week earlier. Now consumers in Serbia, Montenegro and Bosnia and Herzegovina are also called to boycott on Friday
Newspapers in consumption
New economy: What does a dynamic electricity tariff mean?
For consumers who choose this system, the one that existed for decades - cheaper electricity at night and more expensive during the day - is being abolished. Instead, they will pay for electricity at the prices they are on the stock market
Consumer protection
Serbia is far from a real Black Friday
The euphoria of Black Friday in Serbia may exist, but it is unjustified, because on the ground, apart from honorable exceptions, real discounts are not a practice, says Dejan Gavrilović from the Consumers' Association Eftekrifa
Economy
Price fixing: Let consumers think about where they buy groceries
The Commission for the Protection of Competition initiated proceedings against four trade chains, due to the suspicion that they agreed on prices for 35 products. These are Deleuze, Univerexport, Mercator S and DIS. What customers can do if price fixing is proven
Consumers
Unsafe products are imported and sold in Serbia because there is no control
Dejan Gavrilović from the "Effectiva" association told "Vreme" that there are unsafe products on the Serbian market because there is absolutely no control and because "everything is down to luck."
Citizens' wallets are increasingly empty
In France, customer protection was launched due to weight fraud - and how is it here?
In order to inform customers in stores, in France they figured out how to let consumers know that the weight of the products has been reduced, so "shrinkflation" stickers come into effect in supermarkets. In Serbia, this still does not exist.
Economy
Consumers: There is no economic justification for increasing the price of telecommunication services
Cable television, internet, landline and mobile telephony have gone up in price by up to 1200 dinars in the last year. At the same time, Telekom offers services for dinars to those who become their subscribers. Consumers believe that this type of business is economically unjustified